You place a refundable deposit. We do the casework. If we win, we keep the deposit. If we don't, you get every cent back. That's the whole pricing model.
Get a free case reviewSend us Amazon's notice through the intake form. An operator reads it — not a bot, not a template engine. Within 1 business day you get an honest answer.
If your paper can't support an appeal, we decline and tell you why — free. If your case needs a lawyer, we introduce you to attorney firms that handle those. We never take a deposit on a case we expect to lose; that discipline is exactly what makes the deposit guarantee possible.
Your deposit is held against one defined result (below). We build the evidence pack, write the Plan of Action, and work the case through up to 3 submission rounds or 90 days — following up every step, adding evidence whenever Amazon asks.
The agreed result happens → the deposit becomes our fee. It doesn't → full refund within 7 business days, no forms, no fights, no "store credit."
One listing blocked or removed: counterfeit or authenticity complaints ("counterfeit without a test buy" is our specialty), IP complaints on genuine goods, listing-level policy flags.
Whole account suspended or deactivated — performance, policy, or multi-violation. Priced after the free review, by complexity, confirmed in writing before any deposit.
SAFE-T claims and FBA reimbursements Amazon owes you. No win, no fee, nothing to refund — because there's no deposit. We audit what's recoverable first, free.
We win counterfeit and authenticity cases with real paper: genuine goods, itemized supplier invoices inside Amazon's 12-month window, product you can photograph. That's our home turf — we run these cases on our own selling account too.
Declining costs you nothing and saves you weeks.
You'll get a warm introduction, not a dead end.
This service is run by an active Amazon seller's team. The methods on this page aren't theory: they're the same playbook used on our own account — counterfeit cases built on box labels and distributor invoices, a pricing-suppression case beaten two different ways, SAFE-T claims worked against both of Amazon's clocks (30 days to file, 4 days to grade — miss either and the money's gone). We know where the bodies are buried because we've dug in the same ground.
Amazon decides the pace; most listing cases resolve in 1–4 weeks, account cases in 2–8. Your deposit covers up to 3 submission rounds or 90 days.
Normal. A denial usually tells us the one thing they still want; we add exactly that evidence and resubmit. That's what the rounds are for.
It's defined in your service agreement before you pay anything — listing buyable again, account reactivated, or money disbursed. No fine-print surprises.
Automatically, to your original payment method, within 7 business days of the case closing. You don't have to ask twice — or once.
No password, ever. Most clients submit the appeal text we write; if a case needs hands-on work, you can add a limited user with only the permissions the case needs.
Often, yes — if new evidence exists that wasn't in the earlier appeal. The free review will tell you honestly.
The review is free, the deposit is refundable, and the worst case is an honest "we can't win this" within one business day.
Start my free case review